Terms of Use

By creating an account, subscribing, or using Sereyan in any way, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

In these terms: "Sereyan", "we" and "us" mean Sereyan for Private Software Services Design and Programming. "Service" means the Sereyan web application and everything we provide through it. "Account" means your subscription and everything held under it. "Company" means a business record you create inside your account. "Your Content" means the records, documents and files you or your users put into the Service.

If you do not accept these terms, do not use the Service.

The Service is intended for businesses operating in Qatar and for people acting on their behalf. You must be at least 18 years old and legally able to enter into a contract.

You must give accurate registration details and keep them current. We may refuse, suspend or close an account opened with false information, or one used to evade a previous suspension.

An account belongs to one organisation and may hold several companies. You control who you invite into it and which role you give them, and you are responsible for everything they do with that access.

Keep credentials confidential. You are responsible for activity under your users' logins, including activity by anyone you have shared a login with. Tell us immediately if you believe an account has been compromised.

Roles carry different powers. Granting the owner or HR manager role gives that person the ability to delete records permanently. Choose roles deliberately.

Your Content remains yours. You grant us only the permission needed to host, process, back up and display it so we can provide the Service to you.

You are responsible for the accuracy of what you record. Sereyan reports the expiry dates and details you enter; it does not verify them against any government register, and it does not file anything with any authority on your behalf.

You confirm you have the right to upload each document and to hold the personal data it contains, including the identity documents of your employees, and that you have given those employees whatever notice the law requires.

You agree not to:

• store content you have no legal right to hold, or that is unlawful in Qatar;
• attempt to reach data belonging to another organisation, or probe, scan or test the security of the Service;
• share, resell or sublicense your access, or use the Service to build a competing product;
• automate access in a way that degrades the Service for others, or circumvent capacity, storage or rate limits;
• upload malware, or use the Service to send unsolicited messages.

Sereyan is sold on capacity-based plans, billed either monthly or yearly. Your plan sets how many employee seats, companies and vehicles your account covers, and how much file storage it includes. Capacity is enforced: creating a record beyond it, or uploading beyond your storage allowance, is refused until you raise the plan or free space.

Prices are shown on our pricing page and are exclusive of any tax that may apply. We may change prices; a change affecting your subscription takes effect from your next billing period, and we will tell you before it does.

New accounts may start with a free trial. A trial gives full access for the stated period and needs no card. If you do not subscribe before it ends, the account moves to an expired state.

Subscriptions run monthly or yearly. Before each period ends we email you a link to pay for the next one; nothing is taken from your card unless you pay that link. Payments are handled by our payment provider, and we do not store your card details.

If a payment fails, we may retry it and will notify you. Where payment remains outstanding, the account moves to an expired state: you keep read access for a limited period but cannot add or change records.

Raising your capacity mid-cycle requires payment before the new capacity applies. Lowering it takes effect as described in the section on downgrades.

You may cancel at any time. To cancel, send us a cancellation request from the Billing page in your portal, or email us at info@sereyan.com before your renewal date. Cancellation stops the next renewal; it does not refund the period already paid for, and your access continues until the end of that period.

The free trial costs nothing and needs no card, so there is nothing to refund when it ends. Fees for a period that has already started, monthly or yearly, are non-refundable except where Qatari law requires otherwise or where we charged you in error.

Cancelling a yearly subscription stops its next renewal. The months already paid for stay available until the end of that year and are not refunded in part.

Changing your plan is the exchange this service offers. From the Billing page you can move from monthly to yearly, or raise your capacity, at any time: an increase is charged as the difference for the days left in your current period. Moving from yearly to monthly, or lowering your capacity, takes effect at the end of the period already paid for.

If you were charged in error or twice, tell us within 30 days at info@sereyan.com. Once we confirm the error we refund the amount to the payment method you used; how quickly it appears on your statement depends on your bank.

To complain about the service, a charge, or how we handled a request, email info@sereyan.com or call 70029829, giving your account email and a description of the problem. You may write in Arabic or English.

We acknowledge every complaint within two working days and aim to give you a full answer within 14 days. If we need longer, we will tell you why and when to expect it.

If you are not satisfied with our answer, you may refer the matter to the Consumer Protection Department of the Ministry of Commerce and Industry in Qatar.

Each plan includes a storage allowance covering employee documents, company documents and generated letters. When the allowance is reached, new uploads are refused until space is freed or the plan is raised.

You may delete any individual document yourself at any time, and that deletion is immediate and permanent. Emptying an account's entire document store is a request we confirm with you before carrying out, purely to check the request was intended; once carried out it is equally permanent.

Where an account's usage no longer fits its plan, or where an account is in breach of these terms, we may suspend individual companies. A suspended company's data is not deleted; it simply cannot be opened until the plan covers it again or the breach is resolved.

Where a company is scheduled for deletion, we give at least 48 hours' notice inside the portal before it is carried out. Once carried out, the company and all of its documents are permanently deleted.

We may suspend or close an account immediately, without notice, where required by law, where an account presents a security risk, or where payment is long overdue.

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party outages and events outside our control can all interrupt it.

Support is provided by email during Qatar business hours. We do not commit to a response time unless separately agreed in writing.

We may add, change or remove features. Where a change materially reduces a core function you rely on, we will give reasonable notice.

Renewal reminders, dashboards and email digests are a convenience built on the dates you enter. They may be delayed, undelivered, or wrong if the underlying data is wrong.

You remain solely responsible for meeting every visa, residence permit, licence and registration deadline that applies to you. We are not liable for a missed deadline, a government penalty, a deportation, or any other consequence of relying on a reminder.

The Service, its software, design, and the Sereyan name and marks belong to us. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active, and nothing more.

Letter and document templates we provide are licensed for use in your own business. You may not redistribute them as your own product.

If you send us feedback or suggestions, we may use them without obligation or payment to you.

The Service is built on third-party infrastructure for hosting, database and storage, email delivery, payment processing and optional messaging notifications. Their availability and their handling of data affect the Service, and their terms apply to their part of it.

We choose these providers with care but are not liable for their acts or omissions beyond what these terms already provide.

Our handling of personal data is described in our Privacy Policy, which forms part of these terms. In respect of the employee data you enter, you are the controller and we act on your instructions.

You are responsible for having a lawful basis for the personal data you place in the Service, and for informing your employees as the law requires.

We apply access controls, tenant isolation and encryption in transit, keep document storage private, and log sensitive actions. No system is perfectly secure and we do not warrant that the Service cannot be breached.

You are responsible for your side: strong passwords, prompt removal of users who leave, and not sharing logins.

Each side may learn confidential information about the other. Neither will disclose it except to people who need it and are bound to keep it confidential, or where the law requires disclosure.

The Service is provided "as is" and "as available". To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, nor for lost profits, lost business, lost goodwill, or loss or corruption of data however caused.

Where liability cannot be excluded, our total aggregate liability arising out of or relating to the Service is limited to the total fees you paid us in the three months immediately before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud.

You will indemnify us against claims, losses and reasonable costs arising from Your Content, from your use of the Service in breach of these terms or of any law, or from a claim by one of your employees or customers relating to data you placed in the Service.

You may stop using the Service and cancel at any time. We may terminate this agreement on notice, or immediately where you materially breach these terms and do not remedy the breach within a reasonable period.

On termination your right to use the Service ends. Retention and deletion of your data then follow the non-renewal section above. Sections that by their nature should survive — including intellectual property, liability, indemnity and governing law — continue to apply.

We are not liable for failure or delay caused by events beyond our reasonable control, including internet or infrastructure failure, third-party provider outage, government action, war, epidemic, or natural disaster.

We may update these terms as the Service changes or as the law requires. The date at the top shows the most recent update. Where a change materially affects your rights we will give notice in the portal or by email before it takes effect.

Continuing to use the Service after a change takes effect means you accept the revised terms. If you do not accept them, cancel your subscription.

You may not assign this agreement without our written consent. We may assign it to a successor of our business.

If any provision is held unenforceable, the rest remains in force and the provision is read down to the minimum extent needed to make it enforceable.

A delay in enforcing a right is not a waiver of it. These terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between us and replace any earlier understanding.

Notices to you may be given in the portal or to the email address on your account. Notices to us should go to the address in the contact section.

These terms are governed by the laws of the State of Qatar. The courts of Qatar have exclusive jurisdiction over any dispute arising out of or relating to them.

Before starting proceedings, both sides agree to attempt in good faith to resolve the dispute by discussion, beginning with written notice to the other.

Questions about these terms, or notices under them, can be sent to us by email or phone using the details in the site footer. We are Sereyan for Private Software Services Design and Programming, Qatar.